Red Sofa Company
Boise, Idaho

Serving the local Boise, Idaho Area & shipping to all 48 states


Frequently asked Questions

Please read our most commonly asked questions first!

What payment methods do you accept?

We accept the following methods of payment Mastercard, Visa, Visa Debit and PayPal. We do accept local personal checks, but your order will not be placed until check is cashed and funds are available.

When will I be charged?

We do required payment in full before processing orders.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

What if I have questions or want recommendations?

Please contact us, we would be more then happy to answer any questions you have. If you want dimensions, have questions about delivery, want to know specifics about any of our products, that is what we are here for! We pride ourselves on customer service, even if it’s online.

If you would like for us to help you with recommendations and your trying to find something particular, let us know. Not, everything we carry is on our website and we are here to help!

How long will my order take to be processed?

Orders can take up to 2-4 weeks depending on stock. If your order is out of stock, we will contact you and give you an estimated time of arrival or we can refund you purchase. All Simmons sofa sets are built in the USA and built on demand, Please allow 4-8 weeks for any Simmons Furniture items. You are more then welcome to contact us, if you would like to check on an ETA for any of these items or to check stock before ordering.

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