:: Damage, Defect & Missing Parts Policies
:: Defects & Damage Policy
All Sales are Final, No Refunds. However, if a product arrives defected or damaged during shipping, Red Sofa Company will help resolve the issue with the manufacturer or shipping carrier. Usually it results in repair or replacement of the item. In order to do so, please provide digital images of all damages with descriptions and email to RedSofaCompany@gmail.com. We will need the following:
1. Picture of the whole item
2.Picture of damaged area
3. Picture of the box and
4. Picture of the item number on the box.
Do not throw away or damage the product’s packaging until you are sure that the product is in good condition. Everything would have to be returned in its original packaging. . Red Sofa Company guarantees all products. Please check all furniture and bedding measurements before you order. We do offer a FREE Space Planning service with purchase. We do charge a $50.00 fee per room, but will refund the money when order is placed or discount the amount from you bill. This is a great extra service that can give you reassurance that your furniture will fit in the space. Please email us with room dimensions. We will not be liable for wrong measurements and the space planning service will only be good for measurements that were given. We will allow up to (2) furniture options to place in your space.
BEDDING MANUFACTURERS WARRANTIES DO NOT COVER STAINS.
ANY STAIN ON A BEDDING PRODUCT WILL AUTOMATICALLY VOID THE WARRANTY